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Spectrum FAQs

Frequently Asked Questions

 

Having trouble hearing a Spectrum Radio Network programme?  Click here.

 

Q: How can I listen to The Spectrum Radio Network's Broadcasts?

Q: Is The Spectrum Radio Network a Public Service broadcaster or a part of the BBC?

Q: Are their plans for more Spectrum Radio Network programmes?

Q: How do I advertise my business, service or product on The Spectrum Radio Network?

Q: How do I get a job at The Spectrum Radio Network?

Q: My Community’s programme is on at an inconvenient time for me. How can I hear it?

Q: How do I complain about The Spectrum Radio Network?

Q: How do I get in touch with a particular Programme?

Q: How do I contact The Spectrum Radio Network?

 

 

Q: How can I listen to The Spectrum Radio Network's Broadcasts?

A: See our How To Listen guide.

 

Q: Is The Spectrum Radio Network a Public Service broadcaster or a part of the BBC?

A: No. The Spectrum Radio Network is a privately-owned, privately-run Independent Commercial Radio Station with no ties to national, regional or local Government.  Our income comes from selling advertising and sponsorship.  We are not the BBC.

 

Q: Are their plans for more Spectrum Radio Network programmes?

A: We are always looking to broaden the range of international communities we serve. Call  020 7627 4433 and ask to our Network Director or email management@spectrumradio.net

 

Q: How do I advertise my business, service or product on The Spectrum Radio Network?

A: Call us on 020 7627 4433 and we’ll help you find the best way to make the most from the Spectrum Radio Network's range of unique advertising opportunities. For more info on how to advertise just click here

 

Q: A programme is on at an inconvenient time for me. How can I hear it?

A: Many of our Programmes are available to 'Listen Again' at any time on-demand through this website. Go to your programme page and look for the "Listen Again" links.

 

Q: How do I complain about The Spectrum Radio Network?

A: If you have any complaints about the radio station, for example something you have heard - an advertisement or news story - in the first instance contact the station. We want to hear from you and we should be able to resolve the issue quickly. If you are not satisfied with our response you can contact Ofcom (the industry regulator) on 020 7981 3040 or via their website.

 

Q: How do I get in touch with a particular Programme?

A: All our Programmes have pages on this website. Contact details for each programme are listed on the Programme pages.

 

Q: How do I contact The Spectrum Radio Network?

A: See our Contact Page for contact information.

 

Q:   I can't hear my programme.

 

A:   Are you trying to listen:

 

  • On 558 AM? Try moving your radio near a window and rotating it. Are you in the reception area?  Our 558kHz Medium Wave signal covers Greater London and immediate surrounding areas.

 

  • On DAB? Have you extended your antenna? Try repositioning your radio near a window.  Have you searched for stations? Press "Auto Tune" or "Search" (see your radio's instruction manual for your model) to discover all available stations.  Are you in the reception area?  Our DAB signals cover the Greater London area.

     

     

  • Online? Are you trying to hear:

  •  A live stream?
    • Have you selected the correct option?

    • Can you listen to other online radios? If not, Is the volume setting on your computer and on the player itself up fully?

    • Do you have any “Ad Blocking” software that might prevent the stream playing?

       

  • A "listen again"?

    • Have you selected the correct option?

    • Is the volume setting on your computer and on the player up fully?

    • Do you have any “Ad Blocking” software that might prevent the stream playing?

 

If you are still having problems hearing us on your radio, computer or phone we suggest that you check the manufacturers guidebook that came with your device or consult your dealer.